In every aspect of our business activities, we pay careful attention to the wellbeing of all those involved. For this reason, we are now committed to respecting and enforcing a structured protocol of measures to contain Covid-19 contagion formulated on the basis of the guidelines put forward by national and international trade associations. All the premises managed by Riva del Garda Fierecongressi – the Exhibition Centre, the Congress Centre, Spiaggia Olivi – and our methods and execution of services, are adapted to guarantee the conduct of fairs, conferences and events in complete tranquillity and safety for guests, exhibitors, visitors, and collaborators.
We evolve our way of working to enable you to continue to grow your business through networking and meetings. Evolve is the campaign that we have created to effectively communicate the rules that make up our protocol. Find out more here.
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With regard to travel from one region to another and entry into Italy from abroad, the rules in place relating to each region or autonomous province are published and updated regularly on the website of the Italian Government. The laws currently in place for entry into Italy are also published daily by the Ministry for Foreign Affairs and International Cooperation.
Frequently Asked Questions
Is it obligatory to wear face masks inside the exhibition stands?
The use of PPE, and face masks in particular, is obligatory in all areas of the Exhibition Centre and the Congress Centre.
Where can I sanitise my hands?
In all the premises of Riva del Garda Fierecongressi you will find sanitising hand gel dispensers. Within the exhibition areas, every single stand has its own dispenser.
Is it possible to buy face masks at the Riva del Garda Exhibition Centre and Congress Centre?
Access to the exhibition centre and congress centre will only be permitted to those wearing a surgical mask (medical quality of no less than class 1, not community masks) which must be worn correctly. Our staff on site will provide a suitable mask for those who do not have one.
How will social distancing be controlled?
At the current time, Italian law requires social distancing of at least 1 meter between two people, both of whom are correctly wearing a mask. Compliance with the law in the communal areas is the responsibility of the organiser and inside the stands is the responsibility of the exhibitor(s). Official inspections may take place at any time.
Who will manage any persons displaying symptoms?
An on site qualified medical team will take of and manage the health protocols concerning any person displaying symptoms, ensuring prompt and sensitive attention and privacy.
What will happen if somebody displays symptoms during the fair (including set-up and breakdown)?
Anybody who develops symptoms during the event may go, at any time and free of charge, to the medical centre in Hall B2. The organiser has devised a protocol which will be activated in the event of a presumed or confirmed Covid-19 diagnosis which will be explained to the interested party by the medical staff at the centre.
How is the general cleaning service managed at the Riva del Garda Exhibition Centre and Congress Centre?
All our premises are cleaned and disinfected regularly, with special attention to the surfaces most frequently used and touched by event participants, (door handles, toilets, etc.).
At every stage of an event, a special cleaning team is present to ensure the frequent sanitation of all areas.
The Congress Centre is equipped with environmental sanitation technology which is active 24/7 and able to guarantee a constant level of microbiologically safe air. It is a healthy and sustainable technological solution, also used by NASA for the sanitation of environments intended for aerospace missions.
What are the requirements for accessing the triage/check-in area at the Exhibition Centre and Congress Centre?
Access to the triage area of the Exhibition Centre and Congress Centre will only be granted to people demonstrating good health (with no relevant signs or symptoms of ill health such as a cold, fever, loss of taste, general discomfort, etc.) who are correctly wearing the appropriate PPE. The organiser undertakes to inform all clients about these two fundamental points regarding Covid-19 containment protocol at the registration/ticket request phase and via special informative panels positioned in all areas of the structures.
In accordance with current regulations, all those entering the Exhibition Centre and Congress Centre while trade shows or events are underway, is required to be in possession of a European Super Green Pass, or equivalent document. Further information regarding how to apply for this document can be found here.
Which triage procedures will be applied at the entrance to the Exhibition Centre?
Our safe fair concept has been developed in close coordination with the authorities and is subject to continuous review and adaptation to the current regulatory legal framework and applicable requirements. The organiser will take into consideration all precautionary measures during the event that are deemed relevant by the competent health authorities in accordance with the Coronavirus protection ordinance. This may also include checking body temperature, vaccination cards or current test results. The need for these measures will be assessed on an ongoing basis prior to the event and adopted accordingly.
Are the number of entries into the premises limited?
At the Exhibition Centre the number of people admitted to the exhibition centre is regulated and accounted for in accordance with the ordinance on the containment of Coronavirus within trade fairs issued by AEFI (Association of Italian Fairs) and available via this link. Access to all exhibition spaces is not limited, but monitored directly on site.
At the Congress Centre the maximum number of participants is determined by the organiser according to the capacity of the area dedicated to the event and based on the general indications and health legislation, as contained within the guidelines prepared by the national association Federcongressi&eventi which can be consulted via this link.
Is the use of face masks obligatory inside the meeting rooms for speakers and moderators?
In the meeting rooms, seating is arranged to ensure a minimum distance of 1 meter and the use of a face mask is obligatory for all participants. The speakers’ table and podium for presentations can be reorganised in such a way as to ensure a distance that is sufficient to allow speakers and moderators to take part without the need for a mask.
What should be taken into account during the assembly and disassembly phases?
The general measures in force during the set-up and dismantling phases are the same as those in force during the days of the event:
- obligatory registration before entering the premises
- monitoring of the number of people admitted
- obligation to wear PPE and hand sanitation
The organiser reserves the right to carry out random checks with respect to the correct use of personal protective equipment and compliance with the basic indications included in its virus containment protocol.
Are there any special indications regarding the layout and structure of the stand?
There are no minimum limits regarding the size of the stand, but there is an obligation for an entrance and exit of at least 2 meters in width, in the event that it is not possible to guarantee the availability of a differentiated entrance and exit. It is not allowed for the stand to have a top panel or cover.
Are plexiglass panels necessary at the stand’s information desk?
The installation of plexiglass panels is recommended and especially suggested if it is not possible to guarantee the minimum distance of 1 meter between customers/visitors and the stand’s information desk.
What are the minimum distances that must be respected on the stands?
The safety standards regarding social distancing are also enforced on the stands. It is therefore vital to ensure that anybody physically present on an exhibition stand is able to stay at least 1 meter away from other people. The maximum number of people admitted can be estimated at 1 person for every 4 square meters of exhibition space.
Must the products displayed on the stand be sanitised after each visit?
Every single object and surface must be sanitised after having been touched by a person.
Can exhibitors set up brochure holders at their stands which visitors can use?
Legislation states that information material is managed via self-service with the installation, near the distribution point, of a sanitising liquid dispenser for hand sanitisation before each collection.
CATERING AND OTHER SERVICES
How are catering services managed?
The administration of food and drinks during events is regulated in accordance with the specific rules issued for the purpose.
How can food and drink be served inside the stands?
Snacks, food of any kind and drinks must be offered in sealed, single portion containers and cannot be shared, except where permitted by law (people who live together and/or form part of the same family unit). Even if snacks are pre-packed, self service (for example, from a bowl containing several packs), is not permitted. Exhibitors may prepare food for their guests in the kitchen area of the stand, provided that all catering regulations are observed and that no external catering service is involved.
Will there be a cloakroom at the entrance of Exhibition Centre and Congress Centre?
Yes. The cloakroom is situated in the main entrance hall of the structures and will be managed according to the current legislative framework. It is obligatory to individually bag the items left in custody by exhibitors and visitors.
Is contactless payment accepted everywhere within the Exhibition Centre and the Congress Centre?
Contactless payment is accepted at all the cash desks and catering areas within the Exhibition Centre and Congress Centre.
SWAB TEST SERVICE
Is it possible to carry out a Covid-19 test on site?
By specific request of the event organiser, it is possible to activate the ‘Safe Fair Objective’ service to offer guests and visitors the chance to book, online or on site, an antigen test (feedback in one hour) or molecular test (feedback in 24 hours) before starting their return journey home to their country of origin by car, bus, train or plane.